FAQs

Frequently Asked Questions

How much do you charge for transcription?

Pricing based on a 65 character line with spaces or price per minute [Note: some of our clients qualify for per report billing instead of per line). Please call for details or respond to our convenient ONLINE QUOTE FORM.

Are there actual people at LJT who transcribe my material?

Yes! All work is confidential and performed in the US. With Lovejoy's you will find diligence and a work ethic that cannot be beat. Lovejoy's associates are diverse in their backgrounds and individual achievements; therefore, we bring that knowledge to the table to benefit you. Most of our transcriptionists have degrees, so we are well versed in many subjects!

What are the benefits of Transcription?

There are many benefits of using an experienced transcription company such as Lovejoy's Transcription. You will find more information here: Transcription Benefits

What file types do you accept?

We accept all popular audio files: .aac, ac3, .aifc, .aiff, .aif, .amr, .ape, .au, .caf (ALAC), .cda, .flac (FreeLossless Audio Codec), .gsm, .m3u, .m4a (iPhone/iPod/iPad/iTunes/DSI), .m4r, .mov, .mp3, .mpc, .ogg, .opus, .pls, .raw (ADPCM, G711, etc.), .rss, .spx, .txt (Speech Recognition), .vox, .wav, .wma, .wma, .m4a, .dss, and .ds2.

How long does it take?

Delivery time varies depending on the quality of the recording and the length of the audio. Medical TAT is usually next day. It may take longer for poor recording or very lengthy files. If you have a time constraint please let us know in advance by responding to our ONLINE QUOTE FORM.

Do you use timestamps?

Yes, we do. Timestamps are available upon request for an extra fee. Please call or request a ONLINE QUOTE FORM.

How do I send you my audio files?

You may send files to us with our convenient UPLOAD form: CLICK HERE

Do have an accuracy guarantee?

We guarantee an accuracy rate of 98% or better

What type of work do you transcribe?

Lovejoy's provides all types of transcription and clerical services including, but not limited to:

  • Medical Transcription, all types and specialties
  • Psychological/Psychiatric Reports
  • Case Management Reports (medical and vocational)
  • Testing Reports, Educational/Psycho educational, IEP, etc.
  • Insurance Reports, Surveillance, IME
  • Research, any discipline
  • Manuscripts, call/email for details
  • Conferences, Meetings, any topic/subject/venue
  • Letters/Correspondence/Form Letters
  • Invoicing and Billing Services
Can you handle large projects or large volume?

Lovejoy's is large enough to handle very sizable accounts and structured in a way that makes it possible to give one-on-one attention to every client. Simply put, we care!!

Do you have court/medical trained employees?

All of our employees are court and/or medically trained.

What types of payment do you accept?

We accept all major credit cards, PayPal and checks.

Do you offer discounts on large orders or repeat business?

Yes, we offer discounts depending on the size of the job to be performed. If you need to check our price, please call or submit our ONLINE QUOTE FORM.

Do you transcribe in other languages?

At this time, we do not transcribe any other language but English.

Will you sign a Non Disclosure Statement?

We always sign a non-disclosure agreement and HIPAA Associate Agreement when appropriate.

What is your refund policy?

Refunds are available in certain circumstances if we are late returning the finished product. However, this situation at Lovejoy's Transcription is rare.

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